A good office phone system can help you on achieving company objectives and keep connected with clients. Sometimes, your office phone system can’t afford your business expansion, which is time for you to get a brand new phone system. How should you start this process? To get the suitable office phone system, there are few steps that help you decide which phone fit you the best.
- The Objectives of Getting New Phone System
Before start hunting for suitable phone system, ask yourself few question. Why do you need a new phone system? Are you cutting down communication cost? You may want to improve your business customer services by increasing the productivity of the employees. By knowing clearly your objectives, you can select the phone system with features and services that suit your business.
- Choosing Infrastructure Or A Hosted Phone System
You can choose either ground based or “in the cloud” phone system in the office. If you are using traditional phone system, you may want to upgrade your existing phone system. You may get the service provider or supplier to manage, maintain, and upgrade the phone system.
- Planning The Long-Term Development
It is important to plan for the long term development when choosing phone system. Consider if your business will be growing and more phone line is needed in the future. This can affect your choice of choosing ground based or hosted phone system.
- Find Out The Most Important Features For You
If you are looking for phone system that provide features and services that traditional phone system does not provide, you may consider Voice over IP (VoIP) or Unified Communications (UC). These phone systems provide features such as auto attendant to give greeting to callers and route calls to the right phone line.
The call forwarding features enable the employees keep contacted and ensure calls are answered. If you are operating customer service centre or technical support helpdesk, conferencing facilities can help on building collaboration and teamwork which help improve productivity and control.
- Look For Potential Suppliers
After deciding the phone system, you may start searching on potential supplier. Although you may start from looking at the price provided, but it may not be the necessary option for your business. A good supplier will help you on making the right decisions and offer good service needed for your business, operational and financial goals, and support through the system’s life.
Then, you may start comparing the suppliers that provide features and price you are looking for. By comparing the suppliers, you can find the service provider that gives you the best deal for your business and save up of time to manage the phone system.
- Evaluate Potential Supplier
Before finalizing your decision, you can see the review and references provided by customer who enjoyed their services. A good supplier should able to share the experience of satisfied customers. You may evaluate the quality, security system, service satisfaction level. It is also important to understand the support provided by the supplier, such as managing, maintaining, upgrading, as well as training. A flexible contract is also useful, which you can easily switch supplier that fit your need.