It is not easy to decide whether to invest on new phone system or upgrade to a more advance phone system for your business. There is no absolute guideline on how, why, and when you should make a change on your business phone system. As the technology growth, the phone system option is expanding, which may cause confusion and lead to wrong choices made. This may also end up paying for phone system that does not meet your expectation and needs, or the features and equipment available is not needed by your business.
The common types of business phone system are keyphone system, PBX phone system, and VoIP phone system. To help you find out whether to upgrade your office phone, we had gathered five common reasons in this article for your reference. If you have more than two of the situation given, you should then start planning on getting new phone system for your office.
Why Should I Change Or Upgrade Business Phone System
- Lack of flexibility for employees and customer to communicate
In the modern office, employees would expect the flexibility to communicate with colleagues, clients, and customers. We would hope to stay connected with them anywhere, include office, home, or on the move. If your phone system is not able to connect with client whenever you are with features such as call forwarding or voicemail, it’s time to upgrade your phone system to enable your business to operate anywhere.
- Phone system is charging unnecessary cost
In the past, the billing for office phone system is made up of taxes, local and long distance fees, rentals and maintenance fees. Moving to the right phone system can help you reduce the cost of maintenance and call charges. As the growth of technology, there is always new features introduced to public. Even if you had been using advance phone system for years, the features available now may be huge different from the last you upgraded. You may do some research and shop around to make sure that your phone system is best to support your business.
- Require too much of time and energy to manage the phone system
If you are a small business owner, you will more likely focus on the success of your business than maintaining your phone system equipment or software updates, troubleshooting, and adding additional lines. By implementing new phone system, you can save up the time spent on managing and maintaining.
- The phone system decrease your business efficiency and productivity:
It may be a disaster if you and your colleague are working under inefficient situation, such as error on phone system. Your customers might be complaining about your services, which affect your business as the services provided do not meet their expectation. By installing new phone system, the productivity and efficiency of your business will be improved. Employees can also provide better services to clients and customers.
- Your phone system is not ready for future business expansion
When your business grow, the phone system in the company is expected to expand simultaneously. However, it may be troublesome if the current phone system is not able to add features or support more number of user. Look for phone system which support future expansion when needed.